Dedicated support team

Dedicated Support Team

Core dna’s Dedicated Support Team is a personalized customer service solution designed to provide businesses with seamless, tailor-made assistance to maximize platform capabilities.

How It Works with Core dna

With the Dedicated Support Team, businesses integrating the Core dna platform are assigned a specific team of experts who understand both the unique needs of the business and the technical intricacies of the Core dna platform. This collaboration ensures quick problem resolution, predictive analytics, and proactive strategy development to enhance business efficiency.

• Personalized Assistance: Experts customize support operations to fit the specific requirements of each business.
• Consistent Communication: Maintain open lines of communication for real-time support and updates.
• Expertise on Demand: Access to knowledgeable professionals equipped to handle complex scenarios efficiently.
• Seamless Integration: Ensure new features and add-ons work flawlessly with existing technology stacks.

Key Specifications

Practical Use Case

Imagine a mid-sized e-commerce company using Core dna to manage their online store. By leveraging a Dedicated Support Team, the company can ensure that their website is always running smoothly. When they decide to launch a new product line, the support team helps integrate the necessary plugins and checks for any potential issues with the platform beforehand, ensuring a smooth launch.

The support team also provides training to the in-house staff about using the newly integrated features, ensuring that the marketing team can fully exploit the platform to execute their campaigns effectively.